When you sign via Qasa, we take full responsibility for the security deposit – you are always covered, without exception. If the property is not returned in the agreed condition, you can easily create a deposit claim to apply for compensation regarding damages, cleaning, or unpaid costs. Read more about how the process works below.
- One-month deposit
- What does deposit-free rental mean?
- How to report an issue
- Response time and process
One-month deposit
A deposit is an amount of money that the tenant pays as security for any damages that may occur during the rental period. All rentals on Qasa are covered by a one-month rent deposit. We take care of and hold the deposit throughout the rental period to make it easier for you as the landlord and safer for the tenant.
If the tenant has an approved credit check, Qasa finances the deposit (we call it Deposit-Free). It's nothing you need to worry about; as the landlord, you are always covered regardless.
Your rental is also insured to protect you from any damages of a more expensive nature.
What does deposit-free rental mean?
Some tenants can rent without a deposit. Qasa carries the credit risk for these deposits. If you have an approved deposit claim at the end of the rental period, you will be reimbursed directly by Qasa, and the tenant will be invoiced accordingly.
This is a way to make the rental market a bit fairer and more accessible. To rent without a deposit, the tenant must have an approved credit check.
How to report an issue
The day after your rental period ends, you will receive an automated email from us. To close the case and settle the security deposit, you need to log in and complete the rental process digitally. You now find the lease under the tab "Ended" instead of "All" or "Signed", right here on Qasa.com.
You will have two options:
1. Complete without issues
If everything is in order, select to complete the rental without any remarks.
- Please note: By choosing this option, you simultaneously approve the full refund of the tenant's security deposit. You cannot create a claim once the refund has been approved.
2. Report a issue
If you need to request compensation from the security deposit, choose to report a issue. You will then be guided through Qasa’s reporting flow.
Deadline: Any remarks must be reported no later than ten days after the end of the rental period. After this period, the option to create a claim via the platform will be closed.
Categories for issues
When creating a report, select the category that best fits the situation. Please report one remark at a time.
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Damages: Describe the damage and upload both before and after photos showing the condition before and after the rental. You should also state the estimated cost of compensation and specify whether you intend to repair the damage yourself.
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Cleaning: Document any deficiencies in the tenant's move-out cleaning with clear photos. Since the property is assumed to have been professionally cleaned upon move-in by you as the landlord, only "after" photos are required here.
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Keys: If keys are missing after the rental has ended, you need to upload a copy of a signed key receipt confirming the number of keys the tenant originally received.
- Other costs: Here you can report unpaid costs for services or bills (e.g., electricity or internet) that, according to the rental agreement, should be paid by the tenant.
Next steps
Once you have submitted your report, Qasa will begin handling the case. Our team will review the documentation and get back to you regarding the next steps in the process. We will then ensure that the tenant has a full opportunity to provide their statement and respond to your claim before we make a well-founded and objective decision regarding any compensation.
Response Times and Process
To ensure a legally secure handling, we work according to the following timeframes:
First response: You will usually receive a first response from us within 1–2 business days.
Ongoing processing: For further investigation or feedback in an ongoing case, our goal is to get back to you within 5 business days.
How We Communicate
To keep all documentation collected and accessible to both parties, all communication in deposit cases takes place in writing via email.
Continue in the same thread: We ask you to always reply directly in the existing email thread for your case. This helps us keep track of the history and provides you with faster assistance.
No phone support: Please note that we are unable to make outgoing calls upon request in these specific cases. This is to ensure that everything said is documented in case it is needed at a later stage.
At Qasa, we strive to make the handling of deposits and move-outs as smooth as possible for both landlords and tenants. Thank you for your trust!