Problems logging in

Can't log in? The most common reasons why login doesn't work are that the account has been deactivated, that you're using a different login method than you think, or that the email address or phone number has changed. Choose your situation below, and we'll resolve it. 

Contents: 

• I get an error message, or changing my password doesn't help

• I don't know whether I have a Qasa account or a Vend account

• I forgot my password, or the email/code doesn't arrive

• The code is sent to a phone number I no longer have

• I changed my email address or no longer have access to it

• I end up in the wrong account or have two accounts

• My account is blocked

• None of this applies: check your browser

I get an error message, or changing my password doesn't help

This applies, for example, if you see "Authentication Failed", "unauthorized", or "user has been deleted", if you have changed your password but still can't log in, or if you can't register again because the email address is "already in use".

This is usually because the account has been deactivated, for example after a long period without logging in or if the account was closed. You can't fix this yourself, but we can reactivate it for you.

• Contact us under the same heading below.
• When we have reactivated the account, log in again. If you need a new password, follow the steps in the section "I forgot my password, or the email/code doesn't arrive". 

I don't know whether I have a Qasa account or a Vend account

Qasa account: you log in with your email address and password on Qasa.se.
Vend account (sometimes called "Blocket x Qasa", where you select "Continue with Vend"): login is managed by Vend. 

You change your password and email at account.vend.se (Finland: account.vend.fi). Emails from Vend come from account@vend.com. You may have both account types with the same email address. Enter your email address when logging in and choose which account you want to log in to. If you end up in the wrong account: log out and choose the other one.

I forgot my password, or the email/code doesn't arrive

Qasa account: Go to Log in on Qasa.se and select "Forgot password?". You'll receive an email with a link (not a code). 
Vend account: go to account.vend.se and reset your password there. You'll receive a code by email from Vend; select "Send new code" on the same screen if it hasn't arrived.

No email arrives:

• Check that you entered exactly the email address the account is registered with.
• Check your spam, promotions, and other folders. Make sure qasa.se and vend.com aren't blocked by your email provider.
• Wait a few minutes and try again, but don't request it several times in a row.
• If it hasn't arrived after half an hour: contact us

The code is sent to a phone number I no longer have

If you have two-step verification and no longer have access to the phone number, you can't remove it yourself. Contact us, write from the email address the account is registered with, and provide both the old and your new phone number. We can remove two-step verification so you can log in again.

I changed my email address or no longer have access to it

If you still have access to the old address: log in and go to Settings > Personal > Email address. A confirmation will be sent to your old address. If you have a Vend account, change it at account.vend.se instead.

If you no longer have access to the address: contact us. Tell us which email address the account has and which one you want to use. For security reasons, we may need you to verify your identity, and we can only disclose information to the account's registered email address. This is why we can't help someone else who writes on your behalf

I end up in the wrong account or have two accounts

You may have two accounts with the same email address if they use different login methods (Qasa account and Vend account/"Blocket x Qasa"). Log out, enter your email address, and choose the account you want to use. If you want a single account, contact us and we'll help you merge them.

My account is blocked

This is usually due to an unpaid invoice. Check your email for an invoice from us and pay it; the account will be unblocked when the payment has been received. If you think the block is incorrect, contact us.

None of this applies: check your browser and network

• Log in using another device or another browser.
• Try another network, such as mobile data instead of Wi-Fi.
• Clear your browser's cookies and try again.

If that doesn't help: contact us

Write from the email address the account is registered with, so we can identify the account directly. Include:

• The email address you're trying to log in with (and any previous address)
• The login method you're using: Qasa account, Vend account/"Blocket x Qasa", or "don't know"
• The exact text of the error message, preferably a screenshot
• Device and browser or app
• What you've already tried (for example, resetting your password)
• For phone number/two-step verification: your old and new number

Never send passwords in the message. 

If you receive a reply from Qasandra, our AI bot, but would rather speak to a person—send the email again without changing it, and it will automatically be forwarded to the inbox where a person will help you further.